Terms & Conditions
Last updated: 11th June 2025
Welcome to The Sweatery. By using our website and placing an order, you agree to the terms laid out below. We keep things fair, friendly and honest — and ask the same from you.
🛍 1. Orders
All sweatshirts are made-to-order. Once an order is placed, we begin production within 24 hours. Orders cannot be cancelled or changed after that point.
We reserve the right to cancel or refuse any order for any reason (e.g. suspicious activity or stock issues). If we do, you’ll be fully refunded.
💳 2. Payments
We accept secure payments via credit card, debit card, Apple Pay, Google Pay and Shopify Pay. All prices are listed in GBP (£) and include UK VAT where applicable.
🚚 3. Delivery
UK orders are printed and dispatched within 5 working days (Mon–Fri). Shipping times vary depending on your location. Full details are on our Delivery Info page.
🔁 4. Returns & Refunds
We don’t accept returns for change of mind or wrong size, as each item is printed just for you.
However, if your item arrives damaged, misprinted or incorrect, contact us within 14 days and we’ll sort it.
Full return details are available on our Returns Policy.
📦 5. Product Availability & Changes
We may change or discontinue products, prices or services without notice. Colours may vary slightly depending on your screen settings. We’re not liable for minor colour discrepancies.
🔒 6. Your Information
All personal info is kept safe and only used to process your order. For full details, see our Privacy Policy.
🧼 7. Using Our Site
Please don’t use our site for anything illegal, spammy or damaging. Any misuse of content, site access or systems may result in immediate access termination.
📣 8. Feedback & Comments
We love hearing from you — but by submitting any reviews, feedback or ideas, you give us permission to use them (without compensation). We won’t publish anything rude, harmful or false.
⚖️ 9. Legal Stuff
These terms are governed by UK law.
We do our best to provide an accurate and glitch-free website, but we can’t guarantee 100% uptime, bug-free pages or perfect service all the time.
If something goes wrong — we’ll always aim to make it right.
📩 10. Contact
Still have a question?
Email us anytime at info@thesweatery.co.uk